Privacy Policy at Minstergate Hyundai, East Riding Of Yorkshire UK Minstergate Hyundai, East Riding Of Yorkshire UK
Hyundai York
01904 600600
Facebook (minstergate) Twitter (@MinstergateHull)
Hyundai Hull
01482 333330
Facebook (minstergate) Twitter (@MinstergateHull)
Hyundai Scarborough
01723 821881
Peugeot Scarborough
01723 380250
Facebook (minstergate) Twitter (@MinstergateHull)

Privacy Policy

Minstergate strongly believe in protecting the privacy of all our customers. We will not wilfully disclose information about our customers to any third party without first receiving consent.

 

Personal Information

All personal information provided to us from individuals will be treated as private and confidential.

 

Why We Hold Personal Data

Minstergate hold personal data to contact you, our customer, for various purposes including but not limited to:

  • Marketing of New and Used vehicles
  • Sales of New and Used vehicles
  • Vehicle Servicing & Repairs
  • Manufacturer product recalls
  • MOT requirements
  • Promotional events
  • To inform you of new products and services from Minstergate Ltd
  • To comply with legal requirements or lawful authority requests

 

Sharing of Information

Minstergate will share personal information for legitimate reasons such as registering vehicles, taxing vehicles, registering warranties etc. However, Minstergate will never transfer your data without legitimate reason and will not sell your data to marketing companies for the purpose of direct marketing.

Minstergate will not be held responsible for any data breaches from any third party.

 

Balance of Interest

Where the processing of your personal data is necessary for the pursuit of a legitimate interest, and where this interest outweighs the need to protect your privacy, we may process certain personal data without obtaining your express consent if so permitted by law.

 

Website Users

Minstergate do not use cookies on our Website to track information.

 

Recording of Telephone Calls

Minstergate will record telephone calls for training and monitoring purposes. Only Directors of Minstergate Limited have access to voice recordings and will not share details with third parties unless required to do so for legitimate purposes or lawful requirement.

 

Close Circuit TV

Minstergate sites all have CCTV for security purposes. The images will only be passed to third parties for lawful requirement or legitimate reasons.

 

Finance Proposal

In order for Minstergate to quote for financial services, sensitive personal data will be retained in computer format by the Finance house the proposal has been sent to. Any paper records created by Minstergate will be destroyed by way of shredding, should a sale not complete.

This data will be transferred to third parties i.e. Finance companies kept in line with GDPR Regulations.

Minstergate will not be held responsible for any Data breaches from Third Parties.

 

Credit Cards

Minstergate retain credit /debit card details however only until the payment had credited our bank account. Once the payment has been received into our account, all details will be destroyed by way of shredding.

Any credit/debit card details taken over the telephone will not be written down.

Whilst Minstergate record telephone calls for training and monitoring purposes, only Directors of Minstergate Limited has access to the recordings.

 

Retention

Minstergate will only retain your personal data for as long as it is necessary to fulfil the purposes outlined in this policy or the purposes of which you have otherwise been informed. The period we retain your personal data will be for the period required in order for us to meet our legal obligations and defend ourselves in legal disputes. If we have not received your consent for processing, or you have chosen to Opt out, the data will only be retained to the extent we are permitted to do so by law.

 

Marketing

Minstergate will send correspondence to existing customers based on legitimate interest. Correspondence will be in the form of emails, letters and social media. For example, Aftersales correspondence such as MOT reminders, Service reminders, Parts and Vehicle promotions will only be sent to customers who have used Minstergate for similar purchases in the past. Vehicle promotions will be assessed for suitability and relevance based upon your pervious purchase from Minstergate.

Any customer wishing to opt out of receiving correspondence from Minstergate can do so by emailing optout@minstergate.co.uk or writing to the Data Protection Officer, Minstergate, Livingstone Road, Hessle, HU13 0AB.

If you opt out of receiving correspondence from Minstergate please be aware you will be removed from our Data-base and will not receive any correspondence which includes servicing requirements.

 

Legitimate Interest

As mentioned above we will market our existing customers based upon legitimate interest. An existing customer means anyone who has purchased a car or a service from us within 5 years.

As an existing customer you can opt out of receiving any marketing from us at any time by emailing optout@minstergate.co.uk or writing to the Data Protection Officer, Minstergate, Livingstone Road, Hessle, HU13 0AB.

If you opt out of receiving correspondence from Minstergate please be aware you will be removed from our Data-base and will not receive any correspondence which includes servicing requirements.

 

Will all your Data be destroyed?

Upon request by our customer, Minstergate Limited will remove all personal sensitive data from our computer based records. By doing so, Minstergate Limited will cease from sending any correspondence to customers who have requested their information to be removed. However, some information may be retained in paper format such as copy invoices from vehicle sales and aftersales. Minstergate Limited will retain this data for legitimate reasons and to ensure they comply with manufacturer audit purposes and legal requirement.

 

Data Quality

When we process your data, we strive to ensure the information we hold is correct and up to date. We will amend data if it is incorrect and will endeavour to update information immediately when informed by you our customer.

 

Monitoring of this policy

This policy will be continuously monitored and improvements made where necessary.

Should you have any queries regarding the policy or any aspect of Data Protection please contact our Data Protection Officer at Minstergate Limited, Livingstone Road, Hessle, HU13 0AB.

Or email Optout@minstergate.co.uk