Minstergate strongly believe in protecting the privacy of all our customers. We will not wilfully disclose information about our customers to any third party without first receiving consent.
All personal information provided to us from individuals will be treated as private and confidential.
Why We Hold Personal Data
Minstergate hold personal data to contact you, our customer, for various purposes including but not limited to:
Sharing of Information
Minstergate will share personal information for legitimate reasons such as registering vehicles, taxing vehicles, registering warranties etc. However, Minstergate will never transfer your data without legitimate reason and will not sell your data to marketing companies for the purpose of direct marketing.
Minstergate will not be held responsible for any data breaches from any third party.
Balance of Interest
Where the processing of your personal data is necessary for the pursuit of a legitimate interest, and where this interest outweighs the need to protect your privacy, we may process certain personal data without obtaining your express consent if so permitted by law.
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Recording of Telephone Calls
Minstergate will record telephone calls for training and monitoring purposes. Only Directors of Minstergate Limited have access to voice recordings and will not share details with third parties unless required to do so for legitimate purposes or lawful requirement.
Close Circuit TV
Minstergate sites all have CCTV for security purposes. The images will only be passed to third parties for lawful requirement or legitimate reasons.
In order for Minstergate to quote for financial services, sensitive personal data will be retained in computer format by the Finance house the proposal has been sent to. Any paper records created by Minstergate will be destroyed by way of shredding, should a sale not complete.
This data will be transferred to third parties i.e. Finance companies kept in line with GDPR Regulations.
Minstergate will not be held responsible for any Data breaches from Third Parties.
Minstergate do not retain credit /debit card details. Any credit/debit card details taken over the telephone will not be written down.
Whilst Minstergate record telephone calls for training and monitoring purposes, only Directors of Minstergate Limited has access to the recordings.
Minstergate will only retain your personal data for as long as it is necessary to fulfil the purposes outlined in this policy or the purposes of which you have otherwise been informed. The period we retain your personal data will be for the period required in order for us to meet our legal obligations and defend ourselves in legal disputes. If we have not received your consent for processing, or you have chosen to Opt out, the data will only be retained to the extent we are permitted to do so by law.
When we process your data, we strive to ensure the information we hold is correct and up to date. We will amend data if it is incorrect and will endeavour to update information immediately when informed by you our customer.
Monitoring of this policy
This policy will be continuously monitored and improvements made where necessary.
Should you have any queries regarding the policy or any aspect of Data Protection please contact our Data Protection Officer at Minstergate Limited, Livingstone Road, Hessle, HU13 0AB.
Or email Optout@minstergate.co.uk